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Return to shopRefund Policy
Returns & Eligibility
At Kamagra Care, we aim to ensure complete customer satisfaction with every purchase. However, if you are not satisfied with your order, a return may be considered under specific conditions such as receiving a damaged or broken product, receiving an item of inferior quality, or receiving a product different from what was ordered. We strongly recommend that all items are carefully checked at the time of delivery, and any issues should be reported to our support team promptly so that appropriate action can be taken.
Return Conditions & Process
To qualify for a return, all products must be unused and returned in their original condition along with the packaging provided at the time of delivery. Customers are required to contact our support team before initiating any return so that we can guide you through the process and arrange inspection if needed. Requests for returns may not be accepted if the product has already been used or if there is a delay in reporting the issue after delivery. Please note that return shipping costs are the responsibility of the customer, and items should be securely packed and sent via a reliable courier service.
Order Accuracy & Delivery Responsibility
Customers are responsible for providing accurate and complete information at the time of placing an order, including contact details and delivery address. Kamagra Care cannot be held liable for delays, failed deliveries, or lost orders resulting from incorrect or incomplete information provided by the customer. In case of delivery delays, customers are advised to allow reasonable time as issues such as courier delays, customs processing, or public holidays may affect delivery timelines.
Refund Approval & Timeline
Refund requests must be submitted within 7 days of receiving the order. Once a request is received, our team will review and investigate the issue before making a decision. Refunds are issued at our discretion based on the nature of the complaint and verification of the returned product. Approved refunds will be processed within a reasonable timeframe using the original payment method or an alternative agreed solution.
Chargeback Policy
We do not support or accept chargebacks initiated without prior communication. Customers are encouraged to contact our support team for any refund or return-related concerns, as we are available 24/7 to resolve issues quickly and fairly. Unauthorized chargebacks may result in restrictions on future purchases.
Contact & Support
If you have any questions or need assistance regarding returns or refunds, please feel free to contact our customer support team through the details provided on our website. We are always here to help and ensure your experience with Kamagra Care remains smooth and satisfactory.